Every effort has been made to describe and depict the items sold as accurately as possible. However, if there is a fault or you are less than delighted with your purchase for any reason, we are happy to provide a refund, as long as the item is returned to Luke Honey Ltd within seven days of receipt, and in the original condition it was sent. To cancel the order you must advise us by email. You will be responsible for the shipping costs both to and from your address. You must ask for proof of purchase from your Post Office when you return the item. We suggest that you return items by recorded delivery as we cannot refund items which are damaged or lost in transit, and the parcel is not our responsibility until we have signed for it.